Life Time Warranty

永久保用

napnice mattresses are covered by a Life Time Limited Warranty (warranty), customer needs to register the warranty once they received the mattress. The warranty effect from the date of collection of the mattress. This Warranty is not transferable and covers only the original purchaser who continues to be the owner of the product.

  • The defect of a structural or manufacturing nature, including the mattress and mattress cover.
  • Deteriorating resulting in a visible indentation or sag of 24mm or larger when no weight is applied onto the mattress.  
  • Deteriorating resulting in a visible indentation or sag of over 10% of the surface area when no weight is applied onto the mattress.  

In the case of the above situation, we will replace a new mattress with the same model you have purchased.

  • Physical abuse and improper use such as a prolonged sitting on the mattress’ s  edges, bending, folding, explode under the sunlight for a long period of time resulting in damage to its structure and/or cover material, including but not limited to cuts, tears, stains, soiling.
  • Deformity or damage to the mattress caused by improper washing, drying or high temperature treatment
  • Damage caused by using an improper base or foundation to support the mattress.
  • Abnormal or non domestic use of the mattress
  • Odour (some of the mattresses can have a natural odour)
  • Minor manufacturing discrepancies or cosmetic flaws, Individual comfort preferences such a firmness, texture and feel
  • Usage outside Hong Kong

  • For the first two years of the Warranty period, napnice will, at its discretion, repair or replace a defective mattress for free.
  • If you make a valid claim cover by our warranty policy, you can enjoy a discount rate to purchases our new product. The discount rate as follows: First year: 90%, Second year: 80%, so on and so forth, after the eighth year you can enjoy a 20% discount rate. Usage for less than 1 year will be treated as 1 year.
    • For example, you use $3000 to purchase the mattress on 2018, when the problem occurs on 2023 (the fifth year of purchase), you can use $1500 ($3000 x 50%) cash discount to purchase our new product.
  • Repaired or replaced mattresses are subject to the same Warranty as the original mattress, such that its warranty term begins on the delivery/collection date of the original mattress that was purchased.
  • In case an identical mattress model or material is not available for a replacement, napnice reserves the right to substitute a comparable model or material, and any price difference shall be borne by the customer. Transportation costs for delivering the replacement will be borne by the customer.
  • The warranty only covers the material used of the mattress, not include the mattress cover and waterproof inner cover.
  • Mattress dimensions within the accepted tolerance of +/- 2 cm on the quoted size.
  • napnice reserves the right of final decision in case of any dispute arising from the above Terms and Conditions.

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