10 Years Warranty


napnice pillow are covered by a 10 Years Warranty (warranty), customer needs to register the warranty once they received the pillow. The warranty effect from the date of collection of the pillow. This Warranty is not transferable and covers only the original purchaser who continues to be the owner of the product.

  • The defect of a structural or manufacturing nature, including the pillow and pillow cover.
  • Deteriorating resulting in a visible indentation or sag of 15mm or larger when no weight is applied onto the pillow. 

In the case of the above situation, we will replace a new pillow with the same model you have purchased.

  • Physical abuse and improper use such as a prolonged sitting on the pillow’ s  edges, bending, folding, explode under the sunlight for a long period of time resulting in damage to its structure and/or cover material, including but not limited to cuts, tears, stains, soiling.
  • Deformity or damage to the pillow caused by improper washing, drying or high temperature treatment.
  • Abnormal or non domestic use of the pillow.
  • Odour (some of the pillow can have a natural odour)
  • Minor manufacturing discrepancies or cosmetic flaws, Individual comfort preferences such a firmness, texture and feel
  • Usage outside Hong Kong

  • For the first year of the warranty period, napnice will, at its discretion, replace a defective pillow for free.
  • If you make a valid claim cover by our warranty policy, you can enjoy a discount rate to purchases our new product. The discount rate as follows: Second year: 90%, Third year: 80%, so on and so forth, the warranty will be ended by the Tenth year. Usage for less than 1 year will be treated as 1 year.
  • For example, you use $300 to purchase the pillow on 2023, when the problem occurs on 2023 (the fifth year of purchase), you can use $150 ($300 x 50%) cash discount to purchase our new product.
  • Repaired or replaced pillow are subject to the same Warranty as the original pillow, such that its warranty term begins on the delivery/collection date of the original pillow that was purchased.
  • In case an identical pillow model or material is not available for a replacement, napnice reserves the right to substitute a comparable model or material, and any price difference shall be borne by the customer. Transportation costs for delivering the replacement will be borne by the customer.
  • The warranty only covers the material used of the pillow, not include the pillow cover and waterproof inner cover.
  • Pillow dimensions within the accepted tolerance of +/- 1 cm on the quoted size.
  • napnice reserves the right of final decision in case of any dispute arising from the above Terms and Conditions.

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