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Warranty Commitment

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At napnice, we are confident in the quality of our products, which is why we offer comprehensive warranty plans for our mattresses, bed frames, and pillows. This plan is designed to provide you with long-term assurance of product use, ensuring you can consistently enjoy the best sleep experience.
Mattresses: Lifetime Warranty Plan

napnice offers a lifetime limited warranty plan for mattresses (hereinafter referred to as "warranty"). Customers must register their warranty with us upon receipt of the product, with the warranty period commencing from the date of delivery. The warranty is only applicable to the recipient named on the receipt and is non-transferable.

Applicable Warranty Conditions

  • Defects caused by manufacturing rather than normal use, including the mattress and mattress cover.
  • The mattress sinking 24mm or more without any applied pressure.
  • An area of the mattress sinking more than 10% without any applied pressure.

If the above conditions are met, we will immediately replace the mattress with a new one of the same model and size.

Exclusions from Warranty

  • Damage caused by external factors, human error, or misuse, such as sun exposure, excessive folding, or bending that leads to structural damage to the mattress or its cover.
  • Wear and tear caused by using an inadequate bed frame or placing the mattress on an uneven surface.
  • Normal wear and tear, indentations, cuts, scratches, or damage from improper bending, impact, or accidents.
  • Damage or deformation caused by the use of inappropriate cleaning agents or high-temperature disinfection.
  • Use of the mattress in non-standard or non-residential environments.
  • Dissatisfaction with the mattress odour.
  • Dissatisfaction with minor cosmetic defects, firmness, or comfort.
  • Use of the mattress outside of Hong Kong.

Warranty Period and Discount Rate

  • In the first year, napnice will provide free repair or replacement services depending on the circumstances.
  • From the second year onwards, the discount rate will decrease by 10% each year (i.e., 90% in the second year, 80% in the third year, and so on), maintaining a 20% discount rate after the eighth year. Less than a year will be counted as a full year.

Example: If a mattress was purchased for HK$ 3,000 in 2018 and an issue arises in 2023, the customer can purchase a new mattress at a 50% discount (i.e., HK$ 1,500).

Other Terms

  • If the same mattress model is out of stock, napnice reserves the right to substitute it with a similar model, with the price difference and replacement delivery costs borne by the customer.
  • Repaired or replaced mattresses or covers will continue to have the original warranty period based on the original delivery/collection date.
  • The warranty plan only covers the materials of the mattress and does not include waterproof protectors or mattress covers.
  • A tolerance of ±2cm in mattress size is permitted.
  • If a valid claim is made under this warranty from the date of delivery, customers may enjoy discounted rates on other napnice products.

napnice reserves the right to amend these terms without prior notice. In the event of any disputes, napnice holds the final decision.

Bed Frames: 15-year Warranty Plan

napnice provides a 15-year limited warranty plan for bed frames (hereinafter referred to as "warranty"). Customers must register their warranty upon receipt of the product, with the warranty period commencing from the date of delivery. The warranty is only applicable to the recipient named on the receipt and is non-transferable.

Covered Components: Hydraulic arms, hydraulic rods, solid wood slats, solid wood legs, and hardware components.
Exclusions: Fabric, headboards, side panels, and footboards.

Applicable Warranty Conditions

  • Damage not caused by human factors.
  • Aging and damage of components.
  • The lifting mechanism not reaching the highest point automatically.
  • The lifting mechanism failing to raise or support the mattress.
  • Oil leaks from hydraulic arms (note: minor oil leakage is a normal lubrication phenomenon).

If conditions are met, napnice will provide free replacement of parts. Customers may choose to collect parts from designated stores or opt for napnice's home replacement service (with a service fee of HK$ 300).

Exclusions from Warranty

  • Incorrect storage, assembly, use, misuse, or unauthorised modifications.
  • Normal wear and tear, indentations, cuts, scratches, or damage from improper bending, impact, or accidents.
  • Damage or deformation caused by inappropriate cleaning methods or agents.
  • Dissatisfaction with minor cosmetic defects.
  • Dissatisfaction with the odour of the bed frame.
  • Use of the bed frame outside of Hong Kong.

Other Terms

  • The warranty period is based on the original delivery/collection date of the bed frame.
  • A tolerance of ±2cm in bed frame size is permitted.

napnice reserves the right to amend these terms without prior notice. In the event of any disputes, napnice holds the final decision. In case of discrepancies between the English and Chinese versions, the Chinese version shall prevail.

Pillows: 10-year Warranty Plan

napnice offers a 10-year limited warranty plan for pillows (hereinafter referred to as "warranty"). Customers must register their warranty upon receipt of the product, with the warranty period commencing from the date of delivery. The warranty is only applicable to the recipient named on the receipt and is non-transferable.

Applicable Warranty Conditions

  • Issues caused by manufacturing defects rather than normal use, including the pillow itself and the pillowcase.
  • Impressions reaching 15mm or more without any applied pressure.

If the above conditions are met, we will replace the pillow with a new one of the same model and size.

Exclusions from Warranty

  • Damage caused by external factors, human error, or misuse, such as sun exposure, excessive folding, or bending that leads to structural damage to the pillow or its case.
  • Normal wear and tear, indentations, cuts, scratches, or damage from improper bending, impact, or accidents.
  • Damage or deformation caused by the use of inappropriate cleaning agents or high-temperature disinfection.
  • Use of the pillow in non-standard or non-residential environments.
  • Dissatisfaction with the pillow odour.
  • Dissatisfaction with minor cosmetic defects, firmness, or comfort.
  • Use of the pillow outside of Hong Kong.

Warranty Period and Discount Rate

  • In the first year, napnice will provide free replacement services depending on the circumstances.
  • From the second year onwards, if customers make a valid claim, they may enjoy discounts on new products. The discount rate decreases by 10% each year (i.e., 90% in the second year, 80% in the third year, and so on) until the end of the ten-year warranty period. Less than a year will be counted as a full year.

Example: If a pillow was purchased for HK$ 300 in 2018 and an issue arises in 2023, the customer can purchase a new pillow at a 50% discount (i.e., HK$ 150).

Other Terms

  • If the same model is out of stock, napnice reserves the right to substitute it with a similar model, with the price difference and delivery costs borne by the customer.
  • Repaired or replaced pillows or cases will continue to have the original warranty period based on the original delivery/collection date.
  • The warranty plan only covers the pillow itself and does not include the pillowcase.
  • A tolerance of ±1cm in pillow size is permitted.

napnice reserves the right to amend these terms without prior notice. In the event of any disputes, napnice holds the final decision.

If you have any questions, please feel free to contact our customer service team.

Customer Review

Leung Linda
Leung Linda
Reviewer
5/5

搬咗再次黎買!瞓得真係好舒服!

2 weeks ago
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12″ passion Pocket Sprung Mattress
Yin Ying Wong
Yin Ying Wong
Reviewer
5/5

床褥好舒服,枕頭都好正!推薦!

1 month ago
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12″ passion Pocket Sprung Mattress
Christy Lam 
Christy Lam 
Reviewer
5/5

使用了三年Napnice Passion 獨立袋裝彈簧床褥,明顯改善了側睡時膊頭不適嘅感覺,有2種軟硬度2.0, 2.3可供選擇,配合用家不同需要;門市員工介紹床褥/傢俬材質,使用方法清晰,現在新屋再次選擇回購,性價比高,值得推薦!

2 months ago
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12″ passion Pocket Sprung Mattress
YANSIN CHAN
YANSIN CHAN
Reviewer
5/5

老闆解釋詳盡 夜晚10點都秒覆whatsapp。床褥同枕頭真係好舒服 瞓到唔願起身 本身買俾自己 最後買晒俾成家 真心推介!

2 months ago
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12″ passion Pocket Sprung Mattress
Ho Chow
Ho Chow
Reviewer
5/5

性價比超高,床褥能夠拆洗的設計很有心思,我住離島都無任何附加費用。很好的公司 5星推介

2 months ago
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12″ passion Pocket Sprung Mattress

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