15 Years Warranty

*The warranty covers : gas springs, gas springs stand, solid wood folding slat frame, oak bed feet and hardware components.

 

*The Warranty does not cover : fabric, headboard, side panels and footboard.

  • (Non-artificial damage) / The item is damaged by ageing.
  • The lifting mechanism does not ensure it is running smoothly and raises on top.
  • The lifting mechanism does not raise and support the mattress.
  • Oil spilled out from gas springs.
    (normal with some oil-based lubricant)

 

  • Does not apply to bed frame that have been stored or installed incorrectly, used inappropriately, abused, misused, altered.
  • Normal wear and tear, cuts or scratches, abnormal bending, damage caused by impacts or accidents.
  • Deformity or damage to the bed frame caused by cleaning with wrong cleaning methods or wrong cleaning products.
  • Minor manufacturing discrepancies or cosmetic flaws.
  • Odor (some of the bed frame can have a natural odor)
  • Usage outside Hong Kong.

  • According to the relevant terms and conditions of warranty, we arrange to replace such warranty items at no additional costs for customers. You should pick up a warranty item from a designated store and replace the warranty item by yourself. Or select napnice on-site service to replace a warranty item. The on-site service charge is HKD$300.
  • The warranty term begins on the delivery/collection date of the original bed frame that was purchased.
  • bed frame dimensions within the accepted tolerance of +/- 2 cm on the quoted size.
  • napnice reserves the final right to interpret the terms and conditions herein. In the event of conflict between the English and Chinese versions, the Chinese version shall prevail.

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